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Run your Short Term Rentals on AI autopilot

Base360 brings your entire short-term rental operation into one platform, from the first booking to the next guest.

Book a demo Explore the platform

Works where your guests already book

  • Airbnb
  • Booking.com
  • Expedia
  • Vrbo
  • Google Hotel Ads
  • Agoda
  • Trip.com
  • Hopper
  • OpenGDS

How it works?

Connect & set up

  1. #Channel Management   #Calendar

    Sell where your guests already are

  2. #Properties Details

    Write it once, use it everywhere

  3. #Pricing

    Grow net revenue with AI pricing

How it works?

Attract & convert

  1. #Marketing Automation

    Bring past guests back to book direct

  2. #CRM

    Turn enquiries into new guests and properties

    base360

How it works?

Deliver the stay

  1. #Pre-arrival · Smart Access

    Check in every guest before they arrive

  2. #Unified Inbox

    Every guest message and call in one inbox

    1. Reply to OTA, WhatsApp, email, SMS and social messages from one workspace.
    2. See the booking, arrival status and conversation summary before you reply.
    3. AI drafts a reply from your property knowledge and sends it, with your review when you want it.
    4. AI uses the house manual, the device details and the maker’s support page to walk the guest through the fix.
    5. When the guest is back online, AI writes a summary of the conversation for the next teammate.
    6. AI tags the emergency, proposes an urgent task and calls your manager.
    Six scenes show a shared inbox, reservation context, AI replies and review, maintenance tasks with guest attachments, call routing and records, and configured urgent escalations. All guests and messages are fictional.

  3. #Cleaning & Maintenance

    Every home ready before check-in

How it works?

Run the company

  1. #Human Resources

    Run the team, not the spreadsheet

  2. #Finance

    See where the money went

    Finance ›　AnalyticsHelp　 ♧

    Analytics

    ☷　Manage metrics＋ Add widget⟲ Reset to Base360
    Main view　＋compared to　 Same period last year ⌄　GBP (£)　⌄
    Filters
    Data statusActual　⌄Time PeriodAugust 2026　⌄RegionLondon　⌄Properties/portfolio3 Properties　⌄
    Net Revenue ⓘ×　⠿£120,000No comparison
    Occupancy ⓘ×　⠿78.0%No comparison
    Average revenue per night ⓘ×　⠿£160No comparison
    Gross Profits
    Direct Costs ⓘ×　⠿£78,000No comparison
    Gross Profit ⓘ×　⠿£42,000No comparison
    Gross Profit Margin ⓘ×　⠿35.0%No comparison
    Key metrics over time ⚙　×
    — Net Revenue— Gross profit▰ Occupancy
    £120k£80k£40k£0Sep 2025Dec 2025Mar 2026Jun 2026Aug 2026
    Operating Profits
    Operating Costs ⓘ×　⠿£12,000
    Operating Profits (EBIT) ⓘ×　⠿£30,000
    Operating Margin ⓘ×　⠿25.0%

    Property deep dive

    ⌕ Search by propertyCompare selected⚙ Customize table

    Showing 3 selected properties

    PropertiesGross Profit MarginOccupancyNet RevenueDirect Costs ⓘAvg Revenue Per Night ⓘContract Start Date ⓘ
    □　Maple House50.0%86.0%£48,000£24,000£1802025-01-01
    □　Cedar House35.7%80.0%£42,000£27,000£1502025-06-01
    □　Willow House10.0%68.0%£30,000£27,000£1502025-06-01
    Reservations by booking source　ⓘ
    240Reservations

    ● Booking.com　48%　 ● Airbnb　32%

    ● Direct　13%　 ● Expedia　7%

    Reservations by nationality　ⓘ
    240Reservations

    ● British　45%　 ● French　30%

    ● German　15%　 ● Other　10%

    ◯　Finance AI

How is everything connected?

The AI layer

  1. #AI Agents

    Let AI run the jobs your team repeats

  2. #AI Assistant & Knowledge Base

    Turn procedures
    into answers

    Knowledge Base
    Knowledge BaseHelp
    Knowledge Base
    Your team’s procedures, organised by topic.
    Add documents
    Search topics
    Topics (8) AI Topics (2)
    Guest AccessLockouts, keys and arrival support View documents
    Check-in & Check-outArrival times and departure rules View documents
    Escalation RulesWho to contact and when View documents
    Cleaning StandardsTurnovers and quality checks View documents
    Guest CommunicationHow your team supports guests View documents
    Payments & RefundsPayment and refund procedures View documents
    Reservation ChangesExtensions and cancellations View documents
    MaintenanceReporting issues and arranging access View documents
    Unified Inbox Searching procedures…Sources linked
    Hi, I’m locked out. Can you help?
    I can help. Could you confirm the name on your booking?
    Guest access guide.pdf↗
    Knowledge Base / Guest AccessSelect a file
    ADD DOCUMENTS

    Upload your team’s knowledge

    Add your existing guides and procedures to Guest Access.

    Drop your documents hereor choose a file from your computerChoose file
    Guest access guide.pdfReady to upload
    ✓
    Destination: Guest AccessUpload document
    ✦
    Procedures AssistantGrounded in your team’s SOPs
    ✦

    Ask me about any internal procedure

    I’ll search the knowledge base and cite my sources.

    TRY ASKING
    ♧   How do I handle a guest lockout?
    ♧   What’s the process for an early check-in?
    ♧   How do we manage a noise complaint?
    How do I handle a guest lockout?
    Searching your team’s procedures…
    ✦   Follow your guest access procedure
    1. Verify the guest’s identity and reservation. [1]
    2. Follow the approved access recovery steps. [1]
    3. If access cannot be restored, contact the duty manager. [2]
    SOURCES1 Guest access guide.pdf ↗2 Escalation rules ↗
    Ask about any internal procedure…➤

  3. #Claude MCP

    Ask Claude about your business, then act on it

The Flex founders, Raouf Yousfi and Michael Buggy
The Flex The team behind the operation

Built from experience

We built it because we needed it.

Base360 grew out of our daily work at The Flex. Built for the problems we knew firsthand.

Learn about us
Base360 By operators, for operators.

“We used to run our operations across multiple tools. With Base360, we’ve brought that work into one platform, and AI automation helps our team spend less time on routine tasks.”

Noam Morad

FAQ

Your questions. Answered.

How quickly can I start with Base360?

We move you over in one day, for free, however many properties you have. Our AI agents bring your properties, bookings and guests into Base360, and on a short call you connect your channels with us.

Does Base360 handle maintenance requests?

Yes. Create, assign and track maintenance tasks, with guest and cleaner reports helping your team follow issues through to resolution.

Will Base360 help increase my revenue?

Upsells, guest communication and performance insights help you find opportunities to earn more from each stay.

How does the cleaning dashboard work?

Manage assignments, checklists and progress together. Supported booking changes trigger updates or alerts, with exceptions reviewed by your team.

Can I connect it with Airbnb or Booking.com?

Yes, through Channex. Supported connections sync reservations, rates and availability, depending on channel setup and provider processing.

Can I customize my website?

Yes. Adapt your booking site’s branding, pages and property presentation to your business.

Can I customize guest upsells?

Yes. Configure extras such as early check-in or airport transfers for guests to access through their pre-arrival portal.

Do you offer support if I get stuck?

Yes. The support team can help with setup, training and troubleshooting.

Let’s talk about
your rental business.

Send us your questions or ideas, and we’ll get back to you soon.

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