Collect Guest info
Personal email & phone for future direct bookings.
Pre-Arrival & Upsells
Collect guests’ info for marketing, get a damage deposit or upsell damage waiver, provide the number of upsells, and display check-in instructions
2x ROI in the first 90 days
Turn every check-in into extra cash — without lifting a finger
Our AI-driven Pre-Check-In & Upsell System adds £50–£100 per booking on average on autopilot while reducing fraud, damage, and manual work.
Book a demoWhy Pre-Arrival Matters
Base360 helps you get everything ready before guests arrive, making check-ins easy and stress-free.
Verify IDs & Selfies
Compliance + protection against fraud
AISecure deposits & waivers
Charge clients in case of damage
Sell upsells automatically
Early/late check-in, airport transfer & more
Give clear instructions
Step-by-step guide + help via WhatsApp/Call
Automated Pre-Arrival Flow
A simple process that guides guests from booking to check-in with clear steps and automated reminders.
step 1 of 5
Automatic Link
Right after a booking is confirmed, guests automatically receive a personalized link that guides them through the pre-check-in process.
This seamless, branded experience ensures every guest knows exactly what’s expected before arrival.
step 2 of 5
ID Verification & Approval
Guests are prompted to upload a valid ID and a quick selfie for instant verification. Our built-in AI instantly checks for authenticity and matches the photo to the ID to confirm the guest’s identity.
If a document requires manual review, your team is automatically notified to approve or decline it within seconds
step 3 of 5
Deposit / Damage Waivers
Once the guest’s identity is verified, they’re invited to complete a refundable deposit or choose a digital damage waiver — all in just one click.
The process is fully automated and secure, ensuring you stay protected against damages while avoiding manual payment collection
step 4 of 5
Personalized Upsells
Before check-in, guests are presented with optional add-ons tailored to their stay — from early check-in and late check-out to airport transfers, parking, and extra keys.
This creates a seamless opportunity to boost revenue while enhancing the guest experience.
step 5 of 5
Review and Payment
Finally, guests can review all their pre-arrival details — including verified ID, selected services, and payment summary — before securely completing the process.
With everything handled online, check-in becomes effortless, smooth, and fully compliant from the very first interaction.
Phase 2 — Arrival & Access
(Check-In Day)
Find the Property
Guests receive a detailed digital guide showing the exact location of the property, including the address, map view, and arrival instructions.
Everything is clearly displayed in one place so guests can easily navigate without confusion or last-minute messages.
Find the Lockbox
Once guests arrive nearby, they’re guided step-by-step to locate and collect their keys. Whether it’s a lockbox, key store, or reception, everything is explained clearly with directions, photos, or even videos.
The system ensures guests know exactly where to go — no more phone calls or confusion at the door.
Enter the Property
In the final step, guests get the exact door code and clear instructions to enter the unit. From video walkthroughs to written directions, every detail helps ensure a smooth self check-in.
Frequently
Asked questions.
Can’t find the answer you’re looking for? Reach out to our customer support team.
How quickly can I start with Base360?
You can be up and running in as little as 48 hours. Just connect your listings, and our system handles the rest.
Does Base360 handle maintenance requests?
Yes. Maintenance tasks can be created manually or triggered automatically from issues reported by guests or cleaners, helping you track and resolve them efficiently.
Will Base360 help increase my revenue?
Absolutely. Base360 helps you boost occupancy rates and guest spend through dynamic upsells, automated communication, and real-time performance insights — all while saving hours of manual work.
How does the cleaning dashboard work?
The Cleaning Dashboard automates every step of your cleaning operations. Cleans are automatically created, updated, or removed when bookings change — whether it’s a new reservation, cancellation, or extension. Unlike a simple “cleaning calendar,” it actually manages the process, ensuring every space is clean, ready, and right on time without last-minute chaos.
Can I connect it with Airbnb or Booking.com?
Yes. Base360 directly connects with major OTAs like Airbnb, Booking.com, and others, syncing reservations, availability, and guest details in real time to keep your operations consistent across platforms.
Can I customize my website?
Yes. Base360 lets you fully customize your booking site — from visuals and branding to property layouts and pages — so your website reflects your brand and converts more direct bookings.
Can I customize guest upsells?
Definitely. You can create, edit, and automate custom upsells like airport transfers, early check-ins, or local experiences. Guests see these offers during booking, helping you maximize every stay.
Do you offer support if I get stuck?
Of course. Our support team is always available to assist you with setup, training, or troubleshooting — so you can stay focused on running your business.
Everything you
need, done for you.
- Full setup + integration with your PMS
- Library of proven, high-converting upsells
- Automated payments & guest data collection
- Damage deposit or waiver integration
- Video ID verification for risk reduction
- Ongoing optimisations to increase upsell rates
Guaranteed success
Book a demo
If you don’t see at least 2x ROI in the first 90 days, you don’t pay until you do.