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Resources

Guides on running short-term rentals — written from inside an operation that runs on this software every day.

ALEX MORGAN ALEX MORGAN Hi — the heating isn't working and it'sgetting really cold in here. 10:04 PM 9/21/2026 - Via WhatsApp Base360 AI Sorry about that, Alex. The thermostatis by the kitchen door — check it showsa flame and the boiler reads 1–2 bar. 10:05 PM 9/21/2026 - House manual Maintenance tag applied by AI Agent 10:05 PM Maintenance proposal No heating — radiators cold PropertyDemo Apartment 01 AccessGuest inside Approve Dismiss 10:04 pm The heating stops. Six handoffs later, it's fixed. 01Booking 02Question 03Fault 04Visit 05Change 06Recovery

AI operations guide

AI-powered guest support and operation flow: who does what

What the AI does at each step of a guest issue, from check-in to review, and where your team decides. Followed through one 10pm heating fault in Base360.

Michael Buggy·21 Sep 2026·8 min read

More room to grow.
Less work between stays.

See how Base360 connects your bookings, guests and team in one platform built for short-term rentals.