Guest communication guide
What a unified inbox for short-term rentals should actually do
A 10-point checklist for STR operators: what the AI should answer on its own, and the moments it should hand to your team.
Michael Buggy·23 Sep 2026·10 min read
Resources
Guides on running short-term rentals — written from inside an operation that runs on this software every day.
Articles
AI operations guide
AI-powered guest support and operation flow: who does what
What the AI does at each step of a guest issue, from check-in to review, and where your team decides. Followed through one 10pm heating fault in Base360.
Michael Buggy·22 Sep 2026·8 min read
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