Guides on running short-term rentals — written from inside an operation that runs on this software every day.
Pre-arrival setup guide
Follow one demo guest's week through the setup: keys, template, ID checks, deposit or damage waiver and upsells, with tips along the way.
Michael Buggy·24 Sep 2026·8 min read
Guest communication guide
A 10-point checklist for STR operators: what the AI should answer on its own, and the moments it should hand to your team.
Michael Buggy·23 Sep 2026·10 min read
AI operations guide
What the AI does at each step of a guest issue, from check-in to review, and where your team decides. Followed through one 10pm heating fault in Base360.
Michael Buggy·22 Sep 2026·8 min read
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